Age Verification

Last updated: July 29, 2026

1. ABOUT THIS POLICY

This Age Verification Policy applies to access to and purchases made through https://exdivo.com/ (the “Website”).

The Website is operated by Exdivo Trading Limited, trading as ExDivo (“ExDivo,” “we,” “us,” or “our”), a company incorporated in the British Virgin Islands.

ExDivo offers age-restricted vaping and nicotine-related products intended only for adults who meet the minimum legal purchasing age in their location and delivery destination.

This Policy should be read together with our Terms of Service, Shipping Policy, Payment Policy, Return and Refund Policy, and Privacy Policy.

2. ADULT-ONLY ACCESS

The Website, its product catalogue, and its purchasing services are intended only for adults legally permitted to view and purchase the relevant products.

By entering the Website, browsing age-restricted products, creating an account, or placing an order, you confirm that you meet the applicable legal-age requirement and are legally permitted to purchase the products in your location.

If you do not meet the applicable legal-age requirement, you must not access age-restricted areas of the Website, create an account, place an order, or use another person’s identity or payment method to obtain products.

3. MINIMUM AGE REQUIREMENTS

For orders delivered within the United States, both the purchaser and the person accepting delivery must be at least 21 years old.

For other destinations, you must meet the minimum legal age required to purchase vaping, nicotine, tobacco, or related age-restricted products under the laws of your country, state, province, region, or locality. In no event may you purchase through ExDivo if you are under 18 years old.

Where local law imposes a higher minimum age or additional eligibility requirements, the stricter local rule applies.

Product availability on the Website does not mean that every product may lawfully be purchased, imported, possessed, delivered, or used in every jurisdiction.

4. WEBSITE AGE GATE

The Website may display an age-confirmation gate or similar notice before allowing access to age-restricted content.

Selecting an age-confirmation button is a declaration that you meet the applicable legal-age requirement. It does not complete identity verification, guarantee that an order will be accepted, or replace any verification required during checkout, order review, or delivery.

We may restrict or block access where we reasonably believe that a user is underage or is attempting to bypass age controls.

5. AGE AND IDENTITY VERIFICATION FOR ORDERS

We or our authorized service providers may verify age, identity, address, and purchasing eligibility before accepting, processing, dispatching, or delivering an order.

Verification may include requesting or checking your full legal name, date of birth, residential address, billing information, telephone number, and other information reasonably necessary to confirm identity and eligibility.

For United States delivery-sale orders, verification may be completed through one or more commercially available databases, identity-verification services, or other legally permitted methods.

We may also request a valid government-issued photo identification document or other supporting information. We may request verification regardless of apparent age.

You must provide complete, accurate, current, and truthful information. Submitting an order does not guarantee acceptance while verification is pending.

6. DELIVERY VERIFICATION AND ADULT SIGNATURE

Where required by law, carrier procedure, product type, or our risk controls, delivery may require an adult signature and presentation of valid government-issued photo identification.

The person accepting delivery must meet the applicable minimum legal age. For United States deliveries, the recipient must be at least 21 years old.

A carrier may refuse delivery if no eligible adult is present, identification cannot be produced, the identification does not match required delivery information, or the recipient otherwise fails verification.

You must not direct a parcel to a minor, ask a minor to accept delivery, or use delivery instructions intended to bypass age or identity checks.

7. PURCHASES FOR OTHER PEOPLE

You must not purchase products for a minor or for any person who is not legally eligible to receive or possess them.

If you purchase for another legally eligible adult, you remain responsible for ensuring that the recipient meets the applicable age and legal requirements and can complete any delivery verification.

We may refuse or cancel orders that appear to involve proxy purchasing, straw purchasing, unlawful resale, diversion, or attempts to evade age restrictions.

8. FAILED OR INCOMPLETE VERIFICATION

We may place an order on hold, request additional information, limit quantities, refuse service, or cancel an order if:

(a) age or identity cannot be verified;

(b) the information provided is inaccurate, incomplete, inconsistent, or appears fraudulent;

(d) required delivery verification cannot be completed;

(e) the destination is restricted or unsupported; or

(f) we reasonably believe that the transaction may violate applicable law or our policies.

If we cancel a paid order before dispatch because verification cannot be completed, we will initiate the applicable refund to the original payment method in accordance with our Payment Policy and Return and Refund Policy.

If a dispatched parcel is returned because the recipient fails age or identity verification, reasonable outbound shipping, return shipping, handling, or carrier charges may be deducted from a refund where permitted by applicable law.

9. FALSE INFORMATION AND CIRCUMVENTION

You must not:

(a) provide a false date of birth, name, address, or identity document;

(b) use another person’s identity or account without authorization;

(d) use a forwarding service, alternate delivery instruction, or third party to bypass legal, geographic, or age-verification restrictions; or

(e) otherwise interfere with or circumvent our verification controls.

We may suspend or terminate accounts, cancel orders, refuse future transactions, preserve relevant records, and report suspected unlawful conduct to payment providers, carriers, verification providers, or competent authorities where appropriate.

10. PRIVACY AND VERIFICATION DATA

Age and identity verification may require the processing of personal information, including date of birth, residential address, identification details, verification results, and transaction information.

Verification may be performed by authorized third-party providers acting on our behalf or providing services directly in connection with an order.

We process and disclose verification information only for purposes such as confirming eligibility, preventing fraud, complying with age-restricted sales and delivery requirements, handling disputes, maintaining security, and meeting legal obligations.

Further information about the personal information we collect, how it is used, international data transfers, retention, security, and privacy rights is provided in our Privacy Policy.

11. MINORS’ PERSONAL INFORMATION

ExDivo does not knowingly permit minors to purchase age-restricted products.

If we learn that a minor has submitted personal information in an attempt to purchase products, we may cancel the transaction, restrict the account, retain limited records where necessary for fraud prevention or legal compliance, and delete other information where required by law.

If you believe that a minor has provided personal information to ExDivo, contact info@exdivo.com with the subject line “Minor Privacy Concern.”

12. LOCAL LAWS AND RESTRICTED DESTINATIONS

Customers are responsible for understanding the laws that apply at the purchase and delivery locations. However, this responsibility does not limit ExDivo’s right or obligation to restrict sales or deliveries.

We ship only to destinations supported by our compliance, payment, and delivery arrangements. We do not accept orders for delivery to Hong Kong SAR or to any other jurisdiction where the relevant products cannot lawfully be sold or delivered.

We may change available destinations, verification requirements, or delivery methods in response to changes in law, carrier requirements, product restrictions, or operational risk.

13. NO GUARANTEE OF ORDER ACCEPTANCE

Passing an age gate or verification check does not guarantee that an order will be accepted or dispatched.

Orders remain subject to product availability, payment authorization, fraud screening, destination restrictions, carrier availability, and the other conditions stated in our Terms of Service and related policies.

14. CHANGES TO THIS POLICY

We may update this Age Verification Policy to reflect changes in applicable law, verification methods, service providers, products, delivery arrangements, or business practices.

The revised Policy will be published on this page with an updated “Last updated” date.

15. CONTACT US

For questions about age verification or an order held for verification, contact:

Brand: ExDivo

Website operator: Exdivo Trading Limited

Jurisdiction of incorporation: British Virgin Islands

Official primary website: https://exdivo.com/

Customer service email: info@exdivo.com

Include your order number and the email address used at checkout. Do not send full payment-card numbers, card security codes, account passwords, or identity documents by ordinary email unless our customer-service team has provided a secure and authorized submission method.