Payment Policy

PAYMENT POLICY

At ExDivo, we aim to provide a secure, simple, and reliable payment experience for all customers.

By placing an order on our website, you agree to the payment terms listed below.

ACCEPTED PAYMENT METHODS

We accept the payment methods displayed at checkout.

Available payment options may include, but are not limited to:

  • Credit cards
  • Debit cards
  • Online payment services
  • Other payment methods available at checkout

All payments must be completed in full before an order can be processed or shipped.

PAYMENT SECURITY

Your payment security is important to us.

All payment information is processed through secure third-party payment providers. ExDivo does not store your full credit card number or complete payment details on our website.

Please make sure your billing information is accurate and matches the information used by your payment provider to avoid payment delays or order cancellation.

ORDER CONFIRMATION

Once your payment is successfully completed, you will receive an order confirmation email with your order details.

If you do not receive a confirmation email, please check your spam or junk folder first. You may also contact us for assistance.

An order confirmation does not mean that the order has been fully approved. We reserve the right to review, verify, or cancel any order if necessary.

PAYMENT VERIFICATION

For security reasons, some orders may require additional verification before processing.

We may contact you to confirm order details, billing information, or shipping information. If we are unable to verify the information provided, the order may be delayed or cancelled.

FAILED OR DECLINED PAYMENTS

If your payment is declined or unsuccessful, your order will not be processed.

Common reasons for failed payments may include:

  • Incorrect card or billing information
  • Insufficient funds
  • Payment provider restrictions
  • Bank security review
  • Unsupported payment method

Please contact your bank or payment provider if your payment cannot be completed.

CURRENCY

All prices on ExDivo are listed in USD unless otherwise stated.

If you are paying with a card or account using another currency, your bank or payment provider may apply exchange rates or additional fees. ExDivo is not responsible for any currency conversion fees, international transaction fees, or bank charges.

TAXES AND FEES

Product prices may not include taxes, duties, or other fees unless clearly stated at checkout.

Customers are responsible for any applicable taxes, customs duties, import fees, or local charges required by their country or region.

ORDER CANCELLATION

If you need to cancel an order, please contact us as soon as possible.

Once an order has been processed, packed, or shipped, we may not be able to cancel it. If the order has already been shipped, please refer to our Return & Refund Policy for further assistance.

REFUNDS

Approved refunds will be issued back to the original payment method whenever possible.

Refund processing times may vary depending on your bank or payment provider. ExDivo cannot control the exact time it takes for funds to appear in your account after a refund has been issued.

RESPONSIBLE PURCHASING

ExDivo products are intended only for adults of legal smoking age.

By placing an order, you confirm that you meet the legal age requirement in your location and that you are purchasing products for personal legal use.

We reserve the right to cancel any order if we believe it violates our age policy, payment policy, shipping policy, or applicable laws.

CONTACT US

If you have any questions about payments, billing, or order charges, please contact us.

Email: info@exdivo.com