Privacy Policy

Last updated: July 29, 2026

1. INTRODUCTION

This Privacy Policy explains how Exdivo Trading Limited, trading as ExDivo (“ExDivo,” “we,” “us,” or “our”), collects, uses, discloses, stores, and otherwise processes personal information when you visit https://exdivo.com/ (the “Website”), create an account, contact us, place an order, or otherwise use our products and services (collectively, the “Services”).

Exdivo Trading Limited is a company incorporated in the British Virgin Islands and is the organization responsible for the personal information covered by this Privacy Policy. Where applicable, Exdivo Trading Limited acts as the relevant data user, controller, or business responsible for determining how and why personal information is processed.

By using the Services, you acknowledge that you have read this Privacy Policy. This Privacy Policy should be read together with our Terms of Service, Shipping Policy, Return and Refund Policy, Payment Policy, Cookie settings or notice, and any other policy that applies to your use of the Services.

2. SCOPE

This Privacy Policy applies to personal information collected through the Website, customer-service communications, account and order activity, marketing communications, age or identity verification, and related interactions with ExDivo.

It does not apply to websites, applications, or services operated independently by third parties, even when they are linked from the Website. Those third parties are responsible for their own privacy practices.

3. PERSONAL INFORMATION WE COLLECT

The personal information we collect depends on how you interact with the Services.

3.1 Information You Provide Directly

We may collect information that you provide to us, including:

(a) Identity and contact information, such as your name, email address, telephone number, billing address, shipping address, and country or region.

(b) Account information, such as your account login details, saved addresses, order history, and communication preferences.

(c) Order and transaction information, such as products ordered, order value, discounts, payment status, delivery information, returns, refunds, and customer-service history.

(d) Payment-related information. Payment-card and other payment information may be collected and processed directly by our authorized payment service providers. We may receive limited payment and transaction details, such as payment status, payment method type, billing information, and transaction identifiers.

(e) Age and identity-verification information, where verification is required. This may include your date of birth, age-verification result, identity-document details, or other information needed to confirm eligibility. Verification information may be collected directly by a third-party verification provider.

(f) Communications and support information, including emails, chat messages, inquiries, complaints, return requests, photographs, videos, product-issue evidence, and other information you send to us.

(g) Marketing and preference information, such as newsletter subscriptions, consent choices, product interests, survey responses, and promotion participation.

(h) Content you submit, such as reviews, comments, photographs, suggestions, or other user-generated content.

You should not provide personal information about another person unless you are authorized to do so.

3.2 Information Collected Automatically

When you use the Website, we or our service providers may automatically collect:

(a) Device and browser information, such as device type, operating system, browser type, language, device identifiers, and screen or application settings.

(b) Network and log information, such as Internet Protocol address, access time, referring page, requested pages, error logs, and security events.

(c) Website activity, such as pages viewed, links selected, search activity, products viewed, cart activity, checkout activity, session duration, and interactions with Website features.

(d) Approximate location derived from an IP address or similar information. We do not need precise GPS location to operate the Website unless a specific feature clearly requests it.

(e) Cookie and similar technology information, as described in Section 8.

3.3 Information From Third Parties

We may receive personal information from third parties involved in providing the Services, including:

(a) our e-commerce platform, website hosting, and technology service providers;
(b) payment processors and financial institutions;
(c) age and identity-verification providers;
(d) fraud-prevention, cybersecurity, and risk-screening providers;
(e) fulfillment warehouses, carriers, customs agents, and delivery partners;
(f) customer-support, email, analytics, advertising, and marketing providers;
(g) social media or account-integration providers where you choose to interact with us through those services;
(h) referral, affiliate, or promotional partners; and
(i) public sources or other parties where permitted by law.

Information received from third parties may be combined with other information we maintain where permitted by applicable law.

4. HOW WE USE PERSONAL INFORMATION

We may use personal information for the following purposes:

4.1 Providing the Services

To operate the Website, create and maintain accounts, process orders and payments, arrange fulfillment and delivery, provide order updates, process returns and refunds, and provide customer support.

4.2 Age, Identity, and Legal Compliance

To confirm that customers meet applicable legal-age requirements, verify identity where necessary, restrict prohibited transactions or destinations, comply with product and sales restrictions, respond to lawful requests, and maintain records required by law.

4.3 Safety, Security, and Fraud Prevention

To authenticate users, protect accounts and transactions, prevent payment fraud, investigate suspicious activity, enforce our Terms of Service, detect security incidents, protect the Website, and protect ExDivo, customers, service providers, and the public.

4.4 Communication

To respond to inquiries, provide transaction and service messages, send order or policy updates, handle complaints, and provide information you request.

4.5 Website and Business Improvement

To understand how the Website is used, diagnose technical issues, maintain and improve functionality, develop products and services, perform research and analytics, forecast demand, manage inventory, and improve customer experience.

4.6 Marketing and Advertising

Where permitted by law, and where consent is required only after obtaining that consent, to send marketing communications, personalize content, measure campaigns, understand product interests, and display or measure advertising.

You may unsubscribe from marketing emails using the unsubscribe link in the message or by contacting info@exdivo.com. Even after opting out of marketing, you may continue to receive non-promotional messages concerning orders, accounts, security, or policy changes.

4.7 Corporate and Legal Purposes

To establish, exercise, or defend legal claims; protect our rights; conduct audits; comply with tax, accounting, product, consumer-protection, and other legal obligations; and support a merger, financing, restructuring, acquisition, transfer, or sale of all or part of our business.

5. LEGAL BASES FOR PROCESSING

Where the laws of the European Economic Area, United Kingdom, or another jurisdiction require us to identify a legal basis, we process personal information on one or more of the following grounds:

(a) Contract: processing is necessary to provide requested Services, process an order, deliver products, or administer an account.

(b) Legal obligation: processing is necessary to comply with applicable legal, regulatory, tax, accounting, product, age-verification, or law-enforcement requirements.

(c) Legitimate interests: processing is necessary for interests such as operating and securing the Website, preventing fraud, improving Services, providing customer support, and protecting legal rights, provided those interests are not overridden by your rights and interests.

(d) Consent: we rely on consent where required, including for certain cookies, marketing communications, advertising activities, or other optional processing. You may withdraw consent at any time, without affecting processing that occurred before withdrawal.

(e) Protection of vital interests or other lawful grounds where applicable.

6. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to the following categories of recipients where reasonably necessary and permitted by law:

6.1 E-commerce and Technology Providers

Providers that host, maintain, secure, analyze, or support the Website and related systems, including our e-commerce platform provider.

6.2 Payment and Financial Providers

Payment processors, banks, card networks, fraud-screening services, and other parties required to authorize, process, settle, refund, or investigate transactions.

6.3 Age and Identity-Verification Providers

Providers used to confirm age, identity, location, eligibility, or compliance with sales restrictions.

6.4 Fulfillment and Delivery Providers

Warehouses, logistics providers, carriers, customs agents, delivery services, and related parties that process and deliver orders. Depending on inventory and destination, some United States orders may be fulfilled through a facility in Chicago, Illinois.

6.5 Customer Support and Communications Providers

Providers supporting email, customer service, chat, notifications, reviews, surveys, and other communications.

6.6 Analytics, Marketing, and Advertising Providers

Providers that help us understand Website use, measure performance, send communications, manage campaigns, or provide advertising, subject to applicable consent and opt-out requirements.

6.7 Professional Advisers

Lawyers, accountants, auditors, insurers, consultants, and other professional advisers acting under appropriate confidentiality obligations.

6.8 Affiliates and Corporate Transaction Parties

Our affiliates and parties involved in a proposed or completed merger, acquisition, financing, restructuring, insolvency, sale of assets, or transfer of business, subject to appropriate safeguards.

6.9 Government Authorities and Other Legal Recipients

Courts, regulators, law-enforcement agencies, customs authorities, government bodies, or other parties where disclosure is required or permitted by law, necessary to respond to lawful process, protect rights or safety, investigate misconduct, or enforce agreements.

We do not disclose personal information to third parties for their own direct marketing unless we have obtained any consent required by applicable law.

7. SALE AND SHARING OF PERSONAL INFORMATION

ExDivo does not sell personal information in exchange for money.

Certain advertising, analytics, or cookie-based disclosures may be treated as a “sale,” “sharing,” or use for targeted advertising under the laws of some jurisdictions, even when no money is exchanged.

Where such laws apply and we use technologies that fall within those definitions, eligible users may request to opt out through the Website’s cookie-preference tool, a “Do Not Sell or Share My Personal Information” mechanism where provided, a legally recognized opt-out preference signal where supported and required, or by contacting info@exdivo.com.

We do not knowingly sell or share the personal information of minors.

8. COOKIES AND SIMILAR TECHNOLOGIES

Cookies are small data files placed on a browser or device. We and our service providers may also use pixels, tags, local storage, software development kits, and similar technologies.

These technologies may be used to:

(a) operate essential Website functions;
(b) remember account, language, region, cart, and preference settings;
(c) maintain security and prevent fraud;
(d) understand traffic and Website performance;
(e) diagnose technical problems;
(f) measure marketing and communications; and
(g) provide or measure advertising where permitted.

Some cookies are necessary for the Website to function. Other cookies may be optional and subject to consent depending on your location.

You can manage cookies through available Website controls and browser settings. Blocking certain cookies may affect Website functionality. Browser-level controls do not necessarily control all similar technologies.

The specific cookies and providers used by the Website may change as our systems and service providers change. Where required, additional information will be made available through our cookie banner, preference center, or Cookie Policy.

9. INTERNATIONAL DATA TRANSFERS

Exdivo Trading Limited is incorporated in the British Virgin Islands, and our customers, service providers, warehouses, carriers, and technical systems may be located in different countries.

As a result, personal information may be processed in Hong Kong SAR, the United States, and other jurisdictions where we or our service providers operate. Those jurisdictions may have data-protection laws that differ from the laws in your location.

Where required by applicable law, we use recognized transfer mechanisms or contractual and organizational safeguards intended to protect personal information, such as contractual protections, transfer assessments, or approved standard contractual clauses.

10. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

(a) provide the Services and maintain accounts;
(b) complete orders, shipping, returns, and refunds;
(c) maintain transaction, tax, accounting, and compliance records;
(d) support age-verification and product-sales compliance;
(e) prevent fraud, abuse, chargebacks, and security incidents;
(f) resolve complaints and disputes;
(g) establish, exercise, or defend legal claims; and
(h) meet applicable legal and contractual requirements.

Retention periods vary depending on the type of information, the purpose of processing, legal requirements, the sensitivity of the information, and the risk of harm from unauthorized use or disclosure.

When personal information is no longer required, we may delete, anonymize, or securely isolate it, subject to applicable law and technical limitations.

11. DATA SECURITY

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

These measures may include access controls, encryption where appropriate, system monitoring, secure service providers, employee or contractor confidentiality requirements, fraud controls, and incident-response procedures.

No method of transmission or storage is completely secure. We therefore cannot guarantee absolute security. You are responsible for using a strong, unique password and protecting your account credentials.

12. YOUR PRIVACY RIGHTS AND CHOICES

Depending on your location and subject to applicable exceptions, you may have the right to:

(a) request confirmation of whether we process your personal information;
(b) request access to personal information we hold about you;
(c) request correction of inaccurate or incomplete information;
(d) request deletion or erasure;
(e) request restriction of processing;
(f) object to certain processing, including direct marketing;
(g) request data portability;
(h) withdraw consent;
(i) opt out of the sale, sharing, or use of personal information for targeted advertising where applicable;
(j) request limitation of certain uses of sensitive personal information where applicable;
(k) appeal a decision concerning a privacy request where applicable; and
(l) lodge a complaint with a competent privacy or data-protection authority.

These rights are not absolute. We may deny or limit a request where permitted or required by law, including where information must be retained for legal compliance, fraud prevention, transaction records, security, legal claims, or the rights of another person.

To exercise a privacy right, email info@exdivo.com with the subject line “Privacy Request” and describe your request. We may request information reasonably necessary to verify your identity, account, or authority to act for another person.

We will respond within the period required by applicable law. Authorized agents may submit requests where permitted, but we may require proof of authorization and direct identity verification.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

13. ADDITIONAL INFORMATION FOR CALIFORNIA AND CERTAIN U.S. RESIDENTS

Where applicable U.S. state privacy laws apply to ExDivo, this section supplements the rest of this Privacy Policy.

During the preceding 12 months, we may have collected the following categories of personal information:

(a) Identifiers, such as name, email address, telephone number, account identifier, IP address, billing address, and shipping address.

(b) Customer and transaction records, such as payment-related information, order details, product purchases, refunds, and delivery information.

(d) Internet or electronic activity information, such as browsing activity, interactions with the Website, device information, and cookie identifiers.

(e) Approximate geolocation information derived from an IP address or delivery information.

(f) Audio, visual, or similar information that you voluntarily provide in support communications, reviews, returns, disputes, or product-issue reports.

(g) Inferences concerning product interests or preferences.

(h) Sensitive personal information, where applicable, such as account login credentials, payment information, government-issued identity-document information, or information used for age and identity verification.

We collect these categories from you, your devices, our service providers, transaction partners, and other sources described in Section 3. We use them for the purposes described in Section 4 and disclose them to the categories of recipients described in Section 6.

We use sensitive personal information only for purposes reasonably necessary to provide requested goods and Services, verify eligibility, prevent fraud, maintain security, comply with law, and perform other purposes permitted without a right to limit. If we use sensitive personal information for an additional purpose that creates a right to limit under applicable law, we will provide the required method to exercise that right.

14. MARKETING COMMUNICATIONS

You may opt out of promotional emails at any time by using the unsubscribe link included in the email or by contacting info@exdivo.com.

Opting out of promotional communications does not prevent us from sending service-related messages, including order confirmations, shipping notices, account messages, security alerts, responses to inquiries, or legally required notices.

15. ADULT-ONLY SERVICES AND MINORS

The Website and Services concern age-restricted products and are intended only for adults who meet the applicable minimum legal purchasing age in their jurisdiction.

For users and delivery destinations in the United States, the minimum purchasing age is 21. In other jurisdictions, users must meet the applicable legal-age requirement and may not use the Website to purchase products if they are under 18.

We do not knowingly collect personal information from minors for the purpose of allowing them to purchase age-restricted products.

If you believe that a minor has submitted personal information to us, contact info@exdivo.com. After appropriate verification, we will take reasonable steps to delete the information where required, restrict the account, and prevent unlawful transactions.

16. THIRD-PARTY WEBSITES AND SERVICES

The Website may link to third-party websites, social platforms, payment providers, carriers, age-verification providers, or other services.

We do not control those third parties and are not responsible for their privacy practices, security, content, or terms. Review their privacy notices before providing information to them.

17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes in our Services, technology, providers, business practices, or legal obligations.

We will post the revised Privacy Policy on this page and update the “Last updated” date. Where required by law, we will provide additional notice or request consent before a material change takes effect.

18. CONTACT US

For questions, complaints, or privacy-right requests, contact:

Website and brand:
ExDivo

Website operator and responsible organization:
Exdivo Trading Limited

Jurisdiction of incorporation:
British Virgin Islands

Official primary website:
https://exdivo.com/

Privacy email:
info@exdivo.com

Please use the subject line “Privacy Request” for requests concerning personal information.

If you are located in a jurisdiction that gives you the right to complain to a privacy or data-protection authority, you may also contact the authority responsible for data protection in your location.